Refund Policy

Last updated: August 2026

This policy explains how refunds and cancellations work for services provided by THE GROWTH LINE LLC.

What we sell

We sell professional services, not physical goods or downloadable products. Fees are quoted per engagement and agreed in writing before work begins.

Consultations and audits

A paid consultation or audit may be cancelled or rescheduled at no cost up to twenty four hours before the scheduled time, and is refunded in full on request in that window. Once the session has taken place or the audit document has been delivered, the fee is non refundable, because the deliverable has been provided.

Project work

Project engagements begin with a deposit. If you cancel before we have started work, the deposit is refunded in full. If you cancel after work has begun, we refund the deposit less the value of work completed to that point, calculated against the agreed scope and shared with you in writing.

Once a project has been delivered and accepted, the fee is non refundable. If a delivered project does not meet the scope agreed in writing, we will correct it at no additional cost.

Monthly retainers

Retainers are billed monthly in advance and may be cancelled with thirty days written notice. The current month is not refunded once the month has begun, because capacity has been reserved and work is in progress. You continue to receive the agreed deliverables through the end of the notice period.

Third party costs

Advertising spend, software subscriptions, hosting, domains, stock assets and similar third party costs are not refundable by us once committed or spent, as those funds go to the third party and not to the Company.

Duplicate or incorrect charges

If you are charged twice or charged in error, contact us and we will refund the incorrect amount in full. Refunds are issued to the original payment method and typically appear within five to ten business days depending on your bank.

How to request a refund

Email contact@thegrowthline.com with your invoice number and the reason for the request. We respond to every refund request within two business days.

Disputes

If you are unhappy with the work, contact us before raising a dispute with your bank or card issuer. Most issues are resolved quickly once we understand the problem.